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Privacy Policy

Go Sauna Cape Town ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book a mobile sauna experience, or join our WhatsApp group.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number

  • Booking details: date, time, and location of your booking

  • WhatsApp group participation: your phone number and interaction within the group

  • Device information: IP address, browser type, and usage data (via website cookies)

  • Payment-related information: processed securely by third-party providers (e.g., Yoco, PayFast)

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2. How We Collect Information

  • When you book a session through our website or directly

  • When you join our WhatsApp group for updates and promotions

  • When you contact us via form, email, or social media

  • Through cookies and analytics tools (see below)

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3. Why We Collect Your Information

We use your personal information to:

  • Confirm and manage your sauna bookings

  • Send you updates, promotions, and launch announcements via WhatsApp or email

  • Respond to your enquiries and provide support

  • Improve our website performance and user experience

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4. WhatsApp Group & Messaging

By joining our WhatsApp group, you consent to:

  • Receiving updates, early access offers, and important service information

  • Other group members seeing your name and number (as per WhatsApp platform design)

  • The ability to opt out at any time by leaving the group or messaging us directly

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5. Cookies and Tracking

We may use cookies or third-party analytics (e.g., Google Analytics) to:

  • Understand visitor behavior on our site

  • Improve performance and user experience

You can control cookies through your browser settings.

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6. Data Protection and Storage

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your information is stored securely and only accessed by authorized personnel.

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7. Sharing Your Information

We do not sell or rent your personal information.

We may share data with trusted third-party service providers (e.g., payment processors or analytics platforms) solely to help us operate our business and improve services.

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8. Your Rights Under POPIA

You have the right to:

  • Access or update your personal data

  • Request deletion of your information

  • Object to processing for direct marketing

  • Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, please email us at [insert your contact email].

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9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the effective date at the top of this page.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us: justask@gosauna.co.za 

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